How do I self-exclude?

Contact crazytime live directly via live chat or email at support@crazytimelive.cam and request self-exclusion. Our support team is active 24/7; your account will be suspended as soon as the request is received.

crazytime live Responsible Gaming

Gaming is enjoyable when it stays entertainment. crazytime live wants every player to understand their limits, make informed decisions, and seek support when needed.

For players 21+ Secure Environment 24/7 Support SSL Encryption

Gaming is for entertainment, not addiction

crazytime live believes online gaming can be a healthy form of entertainment when enjoyed responsibly. But for some people, betting can gradually slip out of control. That is why we provide clear policies, practical limit-setting tools, and access to professional support for every member.

Our Terms and Conditions clearly state that this platform is only for those aged 21 and above. No account is activated without age verification. Minors are not permitted to open accounts, and this rule is strictly enforced.

If you are looking for answers about gaming, you can visit our FAQ section — common questions are answered there. To learn more about us, read the About Us page.

Never chase losses by placing more bets to try to recover money you have already lost. Betting is never a guaranteed way to earn. Set a fixed budget, stick to it, and if you lose, treat it as the cost of entertainment.

Limit-setting tools

Deposit Limit

Set a maximum amount you can deposit per day, per week, or per month. Once a limit is set, it cannot be exceeded.

Session Time Limit

Set how long you play in one sitting. After the set time, the platform will automatically send you a reminder to take a break.

Self-Exclusion

You can suspend your account temporarily or for a longer period if you choose. Contact us via 24/7 live chat or email — we will act promptly.

Bet Limit

Set an upper limit on how much you wager per round or per session. This reduces the risk of losing a large amount in a single night.

Activity History

View your complete deposit, withdrawal, and betting history at any time. Knowing your spending patterns is the first step toward responsible gaming.

Take a Break

If you want a break for a while, you can temporarily close your account. You can choose a cooling-off period of anywhere from 7 days to 6 months.

To use these tools, contact crazytime live via 24/7 live chat or email at [email protected].

Warning signs of a problem

Sometimes recreational gaming gradually becomes a problem, and it can be hard to recognise on your own. If you notice the following signs in yourself, consider seeking support:

You keep placing more bets to try to recover lost money and cannot stick to your limits.
You are hiding your gaming from family or friends, or lying about it.
You are prioritising gaming over daily responsibilities, sleep, or eating.
You are betting with money meant for household expenses or debt repayments.
You feel restless, anxious, or irritable when you are not playing.
You have tried to stop playing but have failed repeatedly.
You are borrowing money or selling belongings to fund your betting.

Ways to get support

crazytime live Support Team

Reach us via 24/7 live chat or email at [email protected] in Bengali or English. Immediate assistance is available for setting account limits or requesting self-exclusion.

Family and Loved Ones

Talk openly with a family member or a trusted friend. The support and understanding of those close to you can often be the most effective help.

Professional Counselling

Consult a mental health professional or behavioural therapist. Treatment for gaming addiction is available at both government and private mental health centres in Bangladesh.

Remember: Asking for help is not a sign of weakness. crazytime live is always here for you — whether the problem is small or large, our support team is ready 24 hours a day.

crazytime live's commitment

Responsible gaming is not just about rules — it is a core value of our platform. We ensure the following to protect every member:

Age Verification: Age is confirmed at registration and before a first withdrawal. Users under 21 are not permitted to use this platform.

Data Protection: Your personal and financial information is kept secure with SSL encryption. You can find full details in our Privacy Policy.

Transparent Terms: All bonus rules, wagering conditions, and account management details are written out clearly — no hidden terms.

Immediate Exclusion: When a member requests self-exclusion, it is applied as soon as the request is received, and promotional communications are stopped for the duration of the exclusion.

Minor Protection: Parents and guardians are advised to restrict their children's access to devices and to use parental control software where necessary.

Awareness Reminders: crazytime live regularly sends players reminders about responsible gaming and keeps support options available whenever needed.

Questions about responsible gaming

Contact crazytime live directly via live chat or email at [email protected] and request self-exclusion. Our support team is active 24/7; your account will be suspended as soon as the request is received.

Lowering a limit takes effect immediately. However, increasing a limit may be subject to a waiting period — this is done with the member's protection in mind.

Yes. Any balance in your account during a self-exclusion period can be withdrawn in accordance with our rules. Contact the support team for more details.

Talk to them directly — without judgment and with empathy. You can also inform crazytime live's support team, or encourage them to seek professional mental health counselling.

You must be at least 21 years old to participate at crazytime live. Age is verified at registration and again when required at a later stage.

Yes. If you request it via live chat or email, our support team will set a session time limit on your account. You can choose automatic logout after a set time or reminders to take a break.