crazytime live Terms and Conditions

1 Introduction and Consent

These terms and conditions apply to all services, games, and promotional offers on the crazytime live platform. By accessing this site or registering an account, you are considered to have automatically agreed to these terms. If you disagree with any part of these terms, please do not use any services on this site.

crazytime live operates an online gaming platform for Bangladeshi players, offering slot games, live casino, sports betting, and other entertainment services. These terms exist in both English and Bengali; in the event of any interpretation dispute, the Bengali version takes precedence.

2 Eligibility and Account Registration

2.1 Age and Legal Eligibility

To open an account and use any game or betting service on crazytime live, you must be 21 years of age or older. Anyone under 21 is strictly prohibited from participating on this platform. We may request documents for age verification at any time.

2.2 Single Account Policy

Each person may create only one account. If the same person operates multiple accounts, all accounts will be suspended and the funds held in them may be forfeited. This policy also applies to multiple accounts operated from the same IP address or the same device.

2.3 Providing Accurate Information at Registration

When creating an account, you must provide your correct name, date of birth, mobile number, and any other required details. If an account is opened with false or incomplete information, crazytime live reserves the right to close that account and withhold any payments.

2.4 Password Security

Keeping your account password confidential is entirely your responsibility. If you suspect that someone has accessed your account without authorisation, notify our support team immediately. crazytime live is not responsible for any loss resulting from third-party access to your account.

3 Deposits, Withdrawals, and Payment Policy

3.1 Deposits

Deposits on crazytime live can be made using bKash, Nagad, and Rocket mobile banking services. The minimum deposit amount is ৳300. Deposited funds are generally added to your account within a few minutes. If there is any delay in deposit processing, please contact our support team.

3.2 Withdrawals

Withdrawals can also be made using bKash, Nagad, and Rocket. The minimum withdrawal amount is ৳500. Withdrawal processing generally takes between 30 minutes and 3 hours. When requesting a withdrawal, you must ensure you are using the same mobile number you used at the time of deposit.

3.3 Account Verification

Before processing a withdrawal, crazytime live may verify your identity. This may require a copy of your national ID card, passport, or other government-issued documents. A withdrawal request may remain pending until the verification process is complete. This is a necessary step to prevent fraud and ensure secure transactions.

3.4 Suspicious Transactions

If crazytime live considers any transaction to be suspicious, we reserve the right to freeze that transaction and investigate the account. If an account is found to be linked to money laundering or any other illegal activity, it will be permanently closed.

4 Bonus and Promotion Terms

4.1 Welcome Bonus

crazytime live offers new members a 120% bonus on their first deposit, up to a maximum of ৳8,000. A minimum deposit of ৳300 is required to receive this bonus. For example: a deposit of ৳1,000 gives a ৳1,200 bonus, making the total balance ৳2,200; the wagering requirement on this bonus is ৳1,200 × 15 = ৳18,000.

4.2 Reload and Weekly Bonuses

The weekend reload bonus offers up to 50% of your deposit as a bonus, up to a maximum of ৳5,000, with a 20x wagering requirement. The Monday fresh-start bonus offers up to 40% of your deposit, up to a maximum of ৳4,000, with an 18x wagering requirement. The minimum deposit for each bonus is ৳300.

4.3 General Bonus Terms

• Multiple bonuses cannot be used at the same time.
• A bonus applies only to the account into which the deposit was made.
• crazytime live reserves the right to cancel or modify any bonus if it sees fit.
• If evidence of bonus abuse is found, the account will be suspended.
• Each bonus offer has its own expiry period; if not used within the specified time, the bonus will be cancelled.

5 Game and Betting Rules

5.1 Game Fairness

All games available on crazytime live are operated by certified software providers. Game outcomes are determined by a Random Number Generator (RNG), which is completely random and cannot be predicted in any way. Neither players nor the platform can influence these outcomes.

5.2 Technical Errors

If a connection is lost or a server issue occurs during a game, crazytime live reserves the right to declare that bet void and return the deposited amount. If an incorrect amount is displayed due to a technical error, we will correct it and the accurate amount will be considered final.

5.3 Sports Betting

Before placing a bet in the sports betting section, please read the specific terms for the relevant event. If a match is cancelled, postponed, or left incomplete, our specific rules will apply to that bet. Once a bet is confirmed, it cannot be changed or cancelled.

5.4 Prohibited Activities

The following activities are strictly prohibited and may result in account closure and balance forfeiture:

• Using strategic betting patterns to exploit the bonus system.
• Placing bets on opposing sides of the same event to guarantee a profit.
• Using automated software or bots to operate games.
• Placing bets or playing games using another person's account.
• Intentionally exploiting any technical error on the platform for personal gain.

6 Responsible Gaming and Self-Control

crazytime live, as a responsible gaming platform, is committed to helping players maintain healthy gaming habits. If you feel your gaming behaviour is getting out of control, please read our responsible gaming guidelines and contact our support team.

6.1 Self-Control Features

crazytime live gives players the option to set their own gaming limits. These features include:

• Setting daily, weekly, or monthly deposit limits.
• Temporarily suspending your own account for a set period (cooling-off period).
• Long-term or permanent self-exclusion.

Problem gambling is a serious matter. If you feel you need help, seeking professional support is recommended. Our 24/7 live chat and email support team is ready to assist you in both Bengali and English.

7 Privacy and Data Protection

crazytime live is committed to protecting your personal information. We use SSL encryption and other security technologies to keep your data safe. Full details of how your information is collected, stored, and used can be found in our privacy policy.

7.1 Purpose of Data Collection

The information we collect is used primarily for account management, transaction processing, fraud prevention, and improving your gaming experience. Your information is not sold to third parties.

7.2 Use of Cookies

The crazytime live site uses cookies, which help improve your browsing experience and analyse site performance. Cookies can be disabled by changing your browser settings, though this may limit some features of the site.

8 Copyright and Intellectual Property

All content displayed on the crazytime live website — logos, graphics, text, software, and design — is protected by intellectual property law. No part of this content may be reproduced, distributed, or used for commercial purposes without written permission.

Content from game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, etc.) is governed by their own intellectual property policies. These games may only be played legitimately through the crazytime live platform.

9 Account Suspension and Closure

9.1 Suspension by the Platform

crazytime live may temporarily suspend or permanently close any account in the following circumstances:

• If evidence of a violation of these terms is found.
• Failure to verify identity or age.
• Suspicious or fraudulent activity.
• Operating multiple accounts.
• An order from a court or government authority.

9.2 Closing Your Own Account

If you wish to close your own account, please inform our support team. Any valid balance should be withdrawn before the account is closed. An account closed under self-exclusion cannot be reopened before the designated period has ended.

10 Limitation of Liability

crazytime live is an entertainment gaming platform. Online gaming and betting carry financial risk and there is no guarantee of winning. crazytime live accepts no liability for the following:

• Games being disrupted due to internet connection issues.
• Financial losses resulting from a player's own decisions.
• Transaction delays caused by issues with third-party services (bKash, Nagad, Rocket).
• Force majeure events — natural disasters, cyber attacks, or government restrictions.

11 Dispute Resolution and Governing Law

If a dispute arises between crazytime live and a player, we will first attempt to resolve it through direct contact with our support team. Our support team provides service in Bengali and English 24/7 via live chat and email.

If a dispute is not resolved within 30 days of the date of contact with the support team, both parties will attempt to settle the matter through mediation. Any legal matters relating to these terms will be governed by applicable international law.

General questions about the site's services, FAQ, or rules can be found on our frequently asked questions page.

12 Miscellaneous Terms

12.1 Entire Agreement

These terms constitute the entire legal agreement between crazytime live and the user, and replace all previous oral or written discussions.

12.2 Severability

If any part of these terms is found to be legally unenforceable, the remaining parts will remain fully in effect.

12.3 No Waiver

If crazytime live does not enforce a particular term in a specific instance, this does not mean that term has been waived. The same term will apply in future identical or similar situations.

12.4 Language

These terms are written in Bengali and that version is authoritative. If a translation into any other language is provided for convenience, the Bengali version shall be considered binding.

To learn more about crazytime live's goals, history, and scope of operations, please visit our about us page.