Privacy Policy

1. Introduction and Scope

This privacy policy is issued by crazytime live and applies to all users of this platform. It governs how your information is handled at every stage — from browsing our website to creating an account, making a deposit, playing games, and withdrawing funds.

By using this platform, you agree to all the terms of this policy. If you do not agree with any term, please refrain from using the service.

This privacy policy is an integral part of our Terms and Conditions and both documents should be read together. In case of any conflict, this privacy policy takes precedence on matters of data protection.

2. Information We Collect

crazytime live collects various types of information, broadly divided into two categories: information you provide directly, and information generated automatically while you use the service.

2.1 Information You Provide

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• Mobile wallet details for bKash, Nagad, or Rocket
• Login credentials (username and encrypted password)
• Information shared when contacting customer support

2.2 Automatically Collected Information

• IP address and device identifiers
• Browser type, operating system, and device details
• Time spent on the platform, pages visited, and click activity
• Transaction history and game-related activity
• Session logs and access duration

3. How We Collect Information

We collect information through several methods. Each method is transparent and operated with the user's interests in mind.

3.1 Registration and Account Management

When creating an account, you are required to fill in a form with basic personal details. Additional documents may be requested during the identity verification process.

3.2 Payment Processing

Deposits and withdrawals are processed through bKash, Nagad, and Rocket. Detailed records of these transactions are stored in our system. Mobile wallet numbers are kept in encrypted form.

3.3 Cookies and Technical Methods

Our website uses cookies and similar technologies to improve your browsing experience and analyse site performance. Full details about cookies are provided in Section 7.

3.4 Customer Support Communication

When you contact us via live chat or email, details of that conversation may be recorded. This is used to improve service quality and resolve disputes.

4. How We Use Your Information

crazytime live uses your information only for specific, legitimate purposes. Your information is never sold to third parties for commercial purposes.

• Account Management: For creating, verifying, logging into, and updating your account details.
• Payment Processing: For securely accepting deposits and completing withdrawals.
• Fraud Prevention: For detecting unusual transactions and protecting your account.
• Customer Support: For resolving issues, account recovery, and providing assistance.
• Bonuses and Promotions: For applying eligible bonus offers and promotional benefits.
• VIP Program: For accurately tracking your VIP tier and applying weekly cashback.
• Platform Improvement: For analysing user experience and improving service quality.
• Legal Obligations: For complying with applicable laws and regulations.

5. Sharing Information with Third Parties

We do not sell your personal information to third parties. However, limited information may be shared with trusted partners in certain circumstances.

5.1 Service Provider Partners

Necessary information is shared with selected partners for payment processing (bKash, Nagad, Rocket), game software provision (Pragmatic Play, Evolution, JILI, PG Soft, and others), and technical infrastructure. These partners operate under strict confidentiality agreements.

5.2 Legal Obligations

We may be required to disclose information to authorities in order to comply with a court order, a lawful request from an investigative body, or the requirements of applicable law.

5.3 Fraud Prevention

Relevant information may be shared with security or law enforcement agencies to prevent fraud, money laundering, or other illegal activity.

5.4 Business Restructuring

In the event of a merger, acquisition, or change in business structure, user information may be transferred to the new entity. Advance notice will be given in such cases.

6. Data Storage and Security

crazytime live applies industry-standard technical and organisational measures to ensure the security of your personal information.

6.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption: all data transmission is completed over encrypted connections.
• Password hashing: stored passwords can never be read in plain text.
• Firewall and intrusion detection systems are active around the clock.
• Regular security audits and vulnerability assessments are conducted.

6.2 Data Retention Period

All relevant information is retained while your account is active. After an account is closed, certain information is kept for a defined period as required by legal obligations. Transaction records are retained in accordance with applicable law.

6.3 Response to a Data Breach

If a security breach occurs and it affects your information, we will notify you as quickly as possible and provide guidance on the steps to take.

7. Cookies and Tracking Technologies

Cookies are small text files stored in your browser. They support platform functionality, security, and analytics.

7.1 Types of Cookies

• Essential cookies: Required for maintaining login sessions and security.
• Functional cookies: For remembering your preferences such as language and theme.
• Analytics cookies: For understanding site usage patterns and making improvements.

7.2 Cookie Controls

You can block or delete non-essential cookies through your browser settings. Please note that disabling essential cookies may prevent certain platform features from working correctly.

8. User Rights

Every user registered with crazytime live holds the following rights regarding their personal information. To exercise these rights, contact our support team.

8.1 Right of Access

You may request details of the information stored in your account at any time. We are obliged to provide you with a copy of that information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request that it be corrected. Most information can be updated directly through your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, where legal retention obligations apply or an ongoing dispute requires it, immediate deletion of all information may not be possible.

8.4 Right to Object to Processing

You have the right to object to marketing communications and unnecessary data processing. Let our support team know and the necessary action will be taken.

Our Responsible Gaming policy also covers account limit and self-exclusion requests, which are another important aspect of your personal control.

9. Protection of Minors

crazytime live strictly prohibits registration and use by anyone under the age of 21. Age verification is in place at the time of registration, and additional identity documents may be requested in suspicious cases.

We never knowingly collect any personal information from minors. If an account is found to belong to a minor, it will be closed immediately and any collected information will be securely deleted. For more details on this, you can visit our About Us page.

10. Changes to This Policy

crazytime live reserves the right to amend this privacy policy as needed. For significant changes, advance notice will be given via the registered email address or through a notification on the platform.

After each amendment, the "Last updated" date will change. Continued use of the platform after notification will be considered as acceptance of the revised policy. We recommend checking this page regularly.

For any questions related to this policy, you can also visit our FAQ section, where common topics are answered briefly.

11. Contact

If you have any questions, objections, or requests to exercise your rights regarding this privacy policy, contact our support team directly. Our support team is available seven days a week, 24 hours a day, in both Bengali and English.